Direct engineering access
Connect directly with our core instrument design team for custom assay validation, high-volume hardware procurement, and remote field deployment logistics. We resolve critical technical inquiries within twenty-four hours to keep your point-of-need diagnostic operations running without interruption.
Custom validation protocols
Our engineering team provides direct assistance for custom lyophilized reagent preparation, fluorophore channel matching, and thermal cycling protocol optimization. We ensure your proprietary assays achieve laboratory-grade optical sensitivity and rapid amplification in any field environment.
Under 24 hours
Custom assay design
Zero cold chain
Technical inquiries route directly to our hardware and reagent design engineers in California, ensuring rapid, expert resolution for active field deployments, remote clinical operations, and agricultural monitoring programs.
We validate your proprietary primers and probes against our high-sensitivity optical deck to guarantee consistent amplification curve detection, precise cycle threshold reporting, and absolute assay compatibility.
Our custom lyophilized reagents ship globally at ambient temperatures, completely eliminating the logistical bottleneck of cold-chain transport and freezer storage in resource-limited field stations.